What is X-Dial ?
X-Dial is fully functional call centre solution which includes a dialler and call management systems with custom agent scripting. At X-Dial we configure each installation to meet the exacting requirements of our clients, the versatility of the X-Dial suite means that we can set call campaigns up to increase our clients productivity meaning call centre agents can handle more calls at once.
X-Dial comes complete with outbound, inbound, blended and predictive dialling capabilities and is scalable to any size call centre from 4 to 1000 + seats. It is possible with our call centre software to handle multiple campaigns at once and use automatic call rooting to place the right calls with the right agents increasing productivity as well as reducing customer time.