Real Time ReportingManagement can view live call data used to make up to the minute decisions and change campaign settings instantly allowing for effective and productive campaign management. Our X-Dial auto dialler also comes complete with full historic reports giving the ability to go back to specific dates to study specific metrics. Also our auto dialler comes with an integrated wall board,which can be viewed on a large screen in your call centre to display live stats to your whole team. This has proven an excellent tool for increasing staff awareness and productivity. The wall board can also be customised to display the exact call data you require for your campaigns.
Real time call centre reporting can give you the advantage of planning your campaigns around your data and your agents by tailoring what campaign certain agents are placed on and this can be changed instantly in your admin section.