Call Centre Solutions

X-Dial provides the full call centre solution for any size call centre with complete scalability X-Dial can help your call centre grow and become more productive and cost effective. X-Dial is used in call centres across the UK from small 10 seat call centres to large corporate contact centres and can be easily integrated to work with your in house systems and CRM’s. call-centre-solutionsOur team of developers have built the X-Dial Suite to be scalable from the beginning which enables us to easily add different modules and resources as your needs require which ensures that you only pay for the features you need and your system can grow with your call centre. Out of the box X-Dial offers an excellent call centre solution but when we set up custom campaigns and settings for your call centre X-Dial becomes the perfect call centre solution ensuring that you maximise your ROI by increasing agent productivity and lowering your costs. Today’s call centres need to be streamlined operations that deal with the job at hand which is customer interaction. X-Dial offers a variety of solutions to benefit your call centre.

Call Centre Solutions

  • Integrated Payments :  X-Dial provides integrated payment solutions, allowing your agents to take payments from your customers instantly or you can even have automated payments set up to free up agents.
  • Auto Dialler : X-Dial incorporates a fully functional auto dialler providing the perfect call solution for your outbound campaigns.
  • Predictive Dialling : Our dialler will anticipate when an agent is about to become available and will have a call waiting for them, dramatically reducing agent dead time.
  • CRM : Integrate your existing CRM with X-Dial to streamline your call flow and data handling.
X-Dial can provide you with the complete call centre solution tailored to your individual and industry needs. Our Engineers and developers will set up X-Dial with your initial campaign data and set up any call flows your require. We will provide you with full training ensuring you staff will get the most out of X-Dial and show you ways to further increase your call centres productivity.  

Real Time Reporting

Management can view live call data used to make up to the minute decisions and change campaign settings instantly allowi

Agentless Calls

In today’s call centre too much time is spent serving simple customer enquiries for example ‘did you receive my

SMS Campaigns

The Auto Dialler can be set to manage SMS campaigns, or even send a message when a call is not picked up. X-Dial allows

Geographical CLI’s

X Dial gives you the facility to automate the calling line identifier (CLI)  to the home town of the customer, increasi

Ofcom Compliant Dialler

Our Ofcom Compliant dialler meets all the latest Ofcom regulations allowing you to manage many factors including call dr

Blended Dialling

Blended Dialling can offer the complete call centre solution. The call blending features of the dialler allow outbound a