Full Call Recording

Full Call Recording with built in download/playback facilities X-Dial offers as part of its entrance level system a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge technologies ensure that X-Dial is a powerful yet easiest to use solution. Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, X-Dial meets all your needs.

Resolve Disputes

Find calls quickly and listen to exact recordings. Demonstrate Compliance Show that FSA & PCI DSS call recording rules have been followed. Monitor Quality Review recordings to ensure that clients have been dealt with professionally. Improve Performance Work with staff to develop their telephone and telesales techniques