Full Call Recording
Full Call Recording with built in download/playback facilities
X-Dial offers as part of its entrance level system a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge technologies ensure that X-Dial is a powerful yet easiest to use solution.
Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, X-Dial meets all your needs.
Find calls quickly and listen to exact recordings.
Show that FSA & PCI DSS call recording rules have been followed.
Review recordings to ensure that clients have been dealt with professionally.
Work with staff to develop their telephone and telesales techniques