X-Dial can be integrated with a wide range of CRM’s and are developers can build in custom integration for your in house systems.
An integrated system provides each agent with a complete view of the customer. With this information at their fingertips, agents can quickly access all relevant information about the customer and communicate more effectively. They can resolve issues and can be alerted to the status of each customer. Productivity increases because information is readily available.
For example, many sales and marketing departments are not integrated with the collections department. If there is an issue with the customer payments, then last thing a salesperson wants to do is contact that customer to buy more products. With an integrated system, sales campaigns can automatically remove customers that appear on collections campaigns so stopping the call before it is made.